Be Real, Be Human In Your Communication

As I opened a new bank account some time ago, the young woman serving me was efficient and professional and we proceeded through the process quickly. That was until she started to explain the fees that the bank was going…

W.A.I.T. – Why Am I Talking?

W.A.I.T… Why – Am – I – Talking? I love this acronym! It reminds me to consider what I’m saying and whether its the right thing to say in the moment. These are some of the questions that sit with…

Are You Listening?

How often do you do these things while you’re ‘listening’ to someone else: You nod and smile and pretend to listen, but your mind is somewhere else You don’t give them your full attention (looking down at your phone or…