listen

Conversations matter and so does the preparation we do for those conversations. While it’s no surprise that preparation is important, what is often forgotten is that different types of conversations require different types of preparation. Depending on the conversation, we might need to: • Prepare for what we want to say; • Prepare for what we want to ask; • Prepare to respond to what we...

Every conversation we have has an impact on us. Whether we are aware of it or not, the conversations we have with ourselves often have the biggest impact. The challenge is, we’re often not fully aware of those conversations running in the background of our minds. Taking the time out to stop and listen can tell us a lot. What conversations have you been having with yourself? How are those...

  We all know that it's important to make eye contact when SPEAKING to people. Yet we often forget the importance of making eye contact when LISTENING to people. And doing this in a virtual meeting is just as valuable as when speaking face to face.  While technology can sometimes make it challenging, a little effort to do this can go a long way. It helps builds trust, shows re...