preparation

As a leader, having the ability to speak well is important. But equally important is having the ability to get others to speak. If we want to engage people we need to invite them into the conversation and then give them the respect of listening to them.

How often do you take the time to prepare for easy conversations at work? A casual catch up with one of your team, a request for someone to do something, giving brief feedback on someone's efforts. It's obvious that taking time to prepare for what may be a difficult conversation is wise yet those difficult conversations can often be avoided in the first place by being properly prepared for ...