Carole Lewis

Are You Listening? How often do you do these things while you’re ‘listening’ to someone else: You nod and smile and pretend to listen, but your mind is somewhere else You don’t give them your full attention (looking down at your phone or elsewhere) You listen for space to be able to speak yourself rather

When was the last time you experienced an awkward office interaction? Navigating the complex world of human interaction is something we do on a daily basis, yet can still get wrong after years of practice. Someone says the wrong thing, or says it in the wrong way, or to the wrong person, or doesn’t say

Organizations spend thousands of dollars on communication skills training yet so often nothing permanent changes. Sure, some useful techniques are learned and even used for a short time, but then the ingrained communications habits that led someone to training in the first place soon come back. What’s the problem here? In my view, the problem

When was the last time you stopped to think about your brain? If you’re like most people you go throughout the day using your brain (although there is always the argument that some people don’t) and yet likely never stop to think about what it takes for it to work well for you. Communicating well

Have you ever been forced to slow down? I spent some time this week reflecting on how an injury two years ago forced me to slow down and reflect on my own communication habits. I’m an avid hiker and spend most of my spare time hiking the hills of Hong Kong’s less known green areas.

Want to communicate well with your team Paul considers himself a reasonably good communicator. He leads a team of eight, reports directly to the CFO and deals with a handful of established clients. Generally things go well. However, there are those times when it feels like there are gaps. Someone doesn’t understand, someone is not

Tell them what you are going to tell them Then tell them Tell them what you told them   Have you ever been given this advice about speaking? I began my training and public speaking career over 20 years ago and as a novice speaker I was often given the above advice. It’s a simple

Developing Better Communication Habits Bill knows that communication skills are not his strength. He also knows he wasn’t promoted to Vice President because of his communication skills. He’s worked in finance for years, knows what’s happening, and knows how to make the company money. That’s why he got promoted. However, he’s also beginning to realize