Carole Lewis Articles
As I opened a new bank account some time ago, the young woman serving me was efficient and professional and we proceeded through the process quickly. That was until she started to explain the fees that the bank was going to charge me for opening an account. Fees to open an account? Why, I asked, […]
Be Real, Be Human In Your Communication Read More »
As an external coach and trainer, I’ve spent the past fifteen years or so supporting leaders to communicate more effectively. In doing this I’ve noticed common challenges that leaders face in consistently communicating well regardless of their industry, position, or the size of their teams. I recently added to my own observations by getting input
HR Insights into Communication Challenges – and What To Do About Them Read More »
If you love business networking, you’re probably in the minority. I haven’t got any official numbers on how many people love or hate this ‘thing’ we need to do in some form or the other to succeed in almost any level of business. But, I do know that many of the clients I’ve worked with
Business Networking – Love it or Hate it? Read More »
How often do you do these things while you’re ‘listening’ to someone else: You nod and smile and pretend to listen, but your mind is somewhere else You don’t give them your full attention (looking down at your phone or elsewhere) You listen for space to be able to speak yourself rather than truly listening
Are You Listening? Read More »
When was the last time you experienced an awkward office interaction? Navigating the complex world of human interaction is something we do on a daily basis, yet can still get wrong after years of practice. Someone says the wrong thing, or says it in the wrong way, or to the wrong person, or doesn’t say
The Science and Art of Navigating Awkward Office Interactions Read More »
Organizations spend thousands of dollars on communication skills training yet so often nothing permanent changes. Sure, some useful techniques are learned and even used for a short time, but then the ingrained communications habits that led someone to training in the first place soon come back. What’s the problem here? In my view, the problem
Are You Wasting Time and $$$ on Communications Training? Read More »
When was the last time you stopped to think about your brain? If you’re like most people you go throughout the day using your brain (although there is always the argument that some people don’t) and yet likely never stop to think about what it takes for it to work well for you. Communicating well
Avoiding Brain Drain Read More »
Have you ever been forced to slow down? I spent some time this week reflecting on how an injury two years ago forced me to slow down and reflect on my own communication habits. I’m an avid hiker and spend most of my spare time hiking the hills of Hong Kong’s less known green areas.
Slow Down. It Will Make You A Better Communicator Read More »
Want to communicate well with your team Paul considers himself a reasonably good communicator. He leads a team of eight, reports directly to the CFO and deals with a handful of established clients. Generally things go well. However, there are those times when it feels like there are gaps. Someone doesn’t understand, someone is not
Want to communicate well with your team? Get to know their brains Read More »
Tell them what you are going to tell them Then tell them Tell them what you told them Have you ever been given this advice about speaking? I began my training and public speaking career over 20 years ago and as a novice speaker I was often given the above advice. It’s a simple technique
Tell them, Tell them, Tell them – Old Advice backed by Science Read More »
