Carole really helped me change my mind-set about how I communicate in different situations. I gained numerous insights into the way I interact with others and we generated some simple action steps that I knew I could and did take and that have really made a difference.    She is very professional, reassuring, supportive but gently stretching and is great at following up on points discussed previously, or points just mentioned in passing, to check on progress / relevance / readiness to discuss in more depth. I found that really helpful.”